FAQ
Shipping
Each item is custom-printed to order. Between production and shipping time, our order fulfillment is between 5-10 days for delivery. Most orders arrive at your doorstep about one week after being placed.
Please note that this is an estimate only. Orders may arrive a few days sooner or later than our estimated time frame depending on stock counts, our current production queue, and delivery location.
You will receive a shipping notification email that includes tracking information when your order has shipped.
Currently we are only shipping to addresses in the U.S. We plan to extend our shipping options within the coming months. Please sign up for our newsletter to be the first to know when we have extended our service.
Returns & Refunds
We really hope you love your purchase, but we understand that sometimes things don't work out. Here’s what you need to know if that’s your case:
- We accept returns postmarked within 14 days of order delivery. If for some reason the delivery date is unavailable, the return window starts on the order's fulfillment date plus a 3 day buffer for transit time.
- To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, smoke, stain, and perfume free. We reserve the right to refuse a return that does not meet this criteria
- It is the customer's responsibility to cover the cost of return shipping.
- Returns and refunds are not accepted on Final Sale items. Final Sale items include all seasonal and holiday merchandise as well as anything marked on sale at your time of purchase. Items purchased with coupon codes CAN be returned unless otherwise stated.
- Refunds will be issued as store credit after we have received your return.
- Your store credit will be sent to the email address associated with the order that was provided at checkout. Please note that shipping costs associated with the order are not eligible for store credit.
- We do not charge a restocking fee.
To start a return, please contact us HERE.
Oh no! Please contact us at the email below and include your name and order number. We'll help get things sorted out.
info@dapperdarlingco.com
We totally get it, we change our minds too! While we wish we could, we are unable to alter or cancel orders at this time. Due to the nature of our print-to-order system, orders are sent to the printer as they are placed.
If you feel you have placed an incorrect order or have any other questions please send us a message HERE as soon as possible.
Production & Care
Our graphics are printed to order using a direct-to-garment process. The ink is embedded directly into the fibers of the cotton for a quality print that is soft and pliable for ultimate comfort.
We use child safe, eco friendly inks printed on super soft, high quality cotton and cotton blend garments. They are non-toxic, water-based ink that is OEKO-TEX, Eco-Pass certified and CPSIA-compliant to keep the planet and your kiddos safe.
Machine wash cold, inside-out, on a gentle cycle with mild detergent and similar colors. Avoid bleach and unnecessary fabric softeners. Wash before wear.
Tumble dry low, or hang dry for longest life. Do not dry clean or iron directly on the printed graphic.
General Questions
Sure can! Message us with your idea and we'll work together to make it happen!
Please fill out the contact form HERE or email info@dapperdarlingco.com
We'd be happy to help!
The best way to keep up to date on our current Brand Rep Searches is to follow us on INSTAGRAM @dapperdarlingco
If you are interested in collaborating with us, please feel free to email us at info@dapperdarlingco.com.
We do! Email us at info@dapperdarlingco.com. Please include your store name, location and website. Let's work together!